Talk on the Phone Like a Native: Japanese Manners, Practical Phrases, and Examples

The other day, I spoke with a Japanese language learner who owns a shop. They mentioned, “I'm really not good at answering the phone, so I have my Japanese part-time staff handle calls.” In fact, it seems that over half of Japanese people also feel uncomfortable using the phone for work. This time, let's introduce not only phone-related vocabulary but also phone etiquette and conversation phrases useful for handling calls in companies and work settings. Translated with DeepL.com (free version)
Have you heard of the Japanese test called the 日本語能力試験 (Japanese-Language Proficiency Test), or JLPT? The Japanese-Language Proficiency Test (JLPT) is an exam that measures and certifies the Japanese ability of people whose native language is not Japanese. It is held not only in Japan but also in many other countries around the world. As the largest Japanese language test, it is widely recognized and well-known among people who study Japanese. The JLPT has five levels, ranging from N5, which is the easiest, to N1, which is the most difficult. Today, we will focus on the N2 level, which is the second most difficult, but also the level that many people aim for.
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